Procedure & Policies
We at iClipse Technologies have competent team of preparing procedures and policies for a better IT Setup. These policies includes:
- Re-structuring of the organization based on the business strategy and industry IT Framework like CoBit and ITIL.
- Preparing Job Descriptions for all technical and management staff.
- Preparing procedures and policies for all the domains of the IT Department such as:
- Enterprise Application Functions
- Networking Functions
- Help Desk Funnctions
- Database and Infrastructure Functions
- Security and Risk Management Functions
- Planning and Strategy Functions
The Importance of Following Policies and Procedures
Policies and procedures are an essential part of any organization. They provide a road map for day-to-day operations. They ensure compliance with laws and regulations, give guidance for decision-making, and streamline internal processes. However, policies and procedures won’t do your organization any good if your employees don’t follow them. Employees don’t always like the idea of having to follow the rules. But policy implementation is not just a matter of arbitrarily forcing employees to do things they don’t want to do.
These are just few benefits of having procedures and polices:
- Consistent process and structure.
Consistency in practices is also right for employees individually. They know what they’re responsible for, what’s expected of them, and what they can expect from their supervisors and co-workers. This frees them up to do their jobs with confidence and excellence.
- Better Quality Services
When employees follow procedures, they perform tasks correctly and provide consistent customer service. This enhances the quality of your organization’s products and services. And, in turn, improves your company’s reputation. Employees can know they are fulfilling their roles and take pride in their work.
- A Safer Work Place
This reduces liability risks for your organization and limits interruptions in operations. Your employees can feel safe and comfortable in the workplace, knowing that their managers and co-workers are looking out for their best interest. They can rest assured that they’ll be taken care of if something does happen.
Ways to Implement Policies and Procedures
1. Make policy manuals more accessible
Making policy and procedures accessible using online software to every staff member. You can quickly send out policy updates, and require employee signatures to make sure everyone has read the policy.
With online policy management, your staff can access procedures from anywhere, using any computer or mobile device.
2. Implement training courses
Making sure your employees read policies and procedures is the first step toward ensuring compliance, but it’s not enough on its own. Employees may not entirely understand a policy or know how to put it into practice. organization needs to train employees on the substance of policies as well as on how to perform procedures in real-life situations.
3. Encourage accountability
Policy implementation happens from the top down. Employees are more likely to abide by policy if they see their managers and leaders consistently following policies and procedures, as well. Employees also must know the consequences of not following policies and procedures. This means your organization must have a structure for discipline and corrective action.